Help centre
Straight answers to the questions travellers actually ask.
No account yet? Email us at govisax1@gmail.com
Photo requirements that actually get accepted
Size, background, and the mistakes that cause rejections.
The six-month passport rule explained
Why your passport needs more life left than your trip.
How processing times work
Business days, minimum travel dates, and why Express exists.
Cancelling an application
What can be refunded, and when.
How to contact GoVisaX support
Contact form vs signed-in tickets — which to use.
Tracking your support ticket
Statuses, replies, and when a ticket reopens.
Still stuck? Contact us or use account support for case-specific help. Without an account, email govisax1@gmail.com.